Dear Basem Tadmori Hello! Thank you very much for choosing our products and providing valuable feedback on our services. We deeply apologize for the trouble this incident has caused you. We accept the criticism and have held the relevant salesperson accountable and punished. We have coordinated to refund you $300 as compensation. If you need other solutions, please feel free to contact us. Apologize again for our mistakes! Looking forward to regaining your trust with practical actions, I wish you a prosperous career!